Shipping Policy

Effective October 15, 2026

Most RicchOffSoles merchandise is sourced on request and is not represented as inventory physically held and ready to ship unless a product is expressly identified that way.

Processing and Sourcing

After an order is placed, RicchOffSoles confirms availability and begins sourcing. When payment authorization is used, RicchOffSoles may confirm availability before capturing payment. If an item cannot be sourced, the order may be cancelled, the authorization voided, or a refund issued as appropriate.

Planning Window

Customers purchasing for an event, holiday, trip, or other deadline should order at least three weeks in advance. Three weeks is a minimum planning recommendation and is not a guaranteed delivery date.

Quality Check and Final Shipment

Sourced merchandise is received by RicchOffSoles before final shipment to the customer so the order can be checked, prepared, and packaged. Tracking is provided when the final customer shipment is created.

Delays

Supplier movement, carrier delays, weather, customs, peak-season volume, and other events outside RicchOffSoles' reasonable control may affect timing. When an order cannot be completed within a promised period, RicchOffSoles will communicate available options and provide any delay, cancellation, or refund rights required by applicable law.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact RicchOffSoles immediately at ricchoffsoles@outlook.com if an error is discovered. Address changes cannot be guaranteed after fulfillment begins.

Lost or Damaged Shipments

Report apparent loss or transit damage promptly with the order number and supporting photos when available. RicchOffSoles will review the carrier record and available remedies. Nothing in this policy limits rights that cannot legally be waived.